Frequently Asked Questions
Check the list below for answers to the top asked questions about our products.
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All FAQs
1. Can customers purchase/use HEIghten without buying other products/applications in the Territorium Ecosystem?
Yes, that is possible.
2. Can I have multiple administrator accounts for my institution with Territorium? If yes, how do I set those up?
Yes. Territorium’s Customer Success team will work with customers to ensure that their administrator accounts are established and that each administrator is trained to use the Territorium platform to administer the E-Proficiency Profile.
3. Can I use the Territorium E-Proficiency Profile in the same manner that I use the ETS Proficiency Profile?
Yes. (Current customers can find more information about EPP in our Success Center.)
4. Can students earn certificates and badges using HEIghten in the Territorium Ecosystem?
Students will earn a badge for each HEIghten Outcomes Assessment successfully completed at a demonstrated level of proficiency (advanced or proficient).
5. Does Territorium offer the Proficiency Profile Optional Essay?
No. Territorium offers an assessment similar to the Proficiency Profile Optional Essay, the HEIghten Written Communications assessment. For 15 minutes more in testing time, HEIghten Written Communications provides a powerful combination of human and automated scoring approaches to score essays. This allows focused evaluation of writing skills such as writing skills in argumentation building up, critical use of resources, and other higher order aspects of writing. By providing a score that is a combination of performance on both the selected-response questions and on the direct writing measure, a more holistic view of a learners’ overall writing proficiency with insights about the students’ knowledge or writing and whether they can put that knowledge into practice is provided.
6. Does the Territorium E-Proficiency Profile use the same or similar assessment content to the ETS Proficiency Profile?
Yes. The Territorium E-Proficiency Profile test uses the same assessment content as the Proficiency Profile test that has been delivered by ETS.
7. How are student accounts created?
Students will have the ability to create their own account on the Territorium platform. Alternatively, administrators may add students individually or by sending a student roster to their Territorium Customer Success Manager.
8. How can I create an administrator account for my institution with Territorium?
Your Territorium Customer Success Manager will assist you in ensuring that your administrator accounts are established and that administrators are trained to use the Territorium platform to administer the E-Proficiency Profile.
9. How can I create an institutional account with Territorium?
Please fill out this form to create an institutional account.
10. How do I access support? What is the expected response time to my questions or issues?
You can access support by emailing success@territorium.com. You will receive a response from Territorium within 1 business day.
11. How do I purchase E-Proficiency Profile (EPP)?
You can purchase E-Proficiency Profile assessments directly from Territorium.
12. How do other institutions use the Proficiency Profile? What are best practices?
Almost 400 institutions nationwide rely on the Proficiency Profile to provide the valid, reliable data they need for a variety of planning, performance measurement and improvement programs including accreditation and accountability, academic program evaluation and improvement, and benchmarking.
13. How do students access support? What is the expected response time to their questions or issues?
Students can access support by emailing support@territorium.com. Students will receive a response from Territorium within 1 business day.
14. How does Territorium’s Edtest-ai test-taking solution system work?
It is an online, secure, reliable, massive test-taking solution, powered by artificial intelligence. It’s facial biometrics, multifactorial authentication, test taker, audio recognition, object detection, distraction detection, and anomalies alerts help ensure appropriate test-taker behavior.
15. If our school uses another 1EdTech-certified CLR, will it integrate with Territorium CLR?
Yes, all 1EdTech-Certified CLRs are interoperable/shareable.
16. In what formats will the reports be available?
Territorium will provide report data in both CSV and PDF formats.
17. What about pricing?
Prices for HEIghten Outcomes Assessments will be the same prices that ETS offered.
18. What do the score reports look like?
Territorium will deliver the same reports as ETS and will also add one related to competencies and skills in the Digital Skills Wallet of the student.
19. What is the onboarding process for HEIghten in the Territorium Ecosystem?
Territorium will offer a webinar for current HEIghten customers. The actual date and timing will be emailed to current HEIghten customers. And there will be webinars to train your administrators on using the Territorium platform.
20. What is the student experience?
Students will access Territorium platform with a user and password or with a code provided by the university. Students will also have access to their Digital Skills Wallet in which their first credential will be the score report for a successfully completed HEIgten Outcomes Assessment.
21. When will HEIghten be launched in Territorium?
November 1, 2021
22. Where can I access digital instructional manuals and instructional videos for self-directed, on-demand assistance?
Our success center includes a digital library of quick reference resources available online to support Assessment Administrators and Students.
23. Where do they go to launch their test?
The first-time students will receive a user and a provisional password in their emails to launch the Territorium platform and the test. Then they can change their password and access tests in the future, and they will receive an email 2 days before the test.
24. Where will the test reside?
Assessments will be delivered in the Territorium Ecosystem.
25. Will I receive training on use of the Territorium assessment administration service?
Yes. Territorium will conduct weekly Assessment Administration training sessions for its platform beginning April 2023. Fill out this form to sign up. Territorium will also provide a digital library of quick reference resources to support Assessment Administrators.
26. Will I still receive the same report data and reports from Territorium for the E-Proficiency Profile that I received from the ETS Proficiency Profile?
Yes. Territorium works closely with ETS to ensure continuity in the report data and reports.
27. Will Territorium be adding to/changing/altering the assessment in any way?
No, Territorium will not be changing or altering the assessment in any way. In the future, there might be new forms that Territorium would work in collaboration with ETS.
28. Will Territorium offer both online testing and paper-and-pencil administration options only for the Proficiency Profile?
Territorium will offer only online testing administrations. ETS will service customers with existing digital and paper assessment credits through June 2023.
29. Will Territorium offer both the standard and abbreviated form of the Proficiency Profile?
Yes.
30. Will Territorium still offer proctored as well as unproctored test administrations?
Current and New HEIghten customers can choose proctored or non-proctored assessments.
Comprehensive Learner Record (CLR) FAQs
1. If our school uses another 1EdTech-certified CLR, will it integrate with Territorium CLR?
Yes, all 1EdTech-Certified CLRs are interoperable/shareable.
E-Proficiency Profile (EPP) FAQs
1. Can I have multiple administrator accounts for my institution with Territorium? If yes, how do I set those up?
Yes. Territorium’s Customer Success team will work with customers to ensure that their administrator accounts are established and that each administrator is trained to use the Territorium platform to administer the E-Proficiency Profile.
2. Can I use the Territorium E-Proficiency Profile in the same manner that I use the ETS Proficiency Profile?
Yes. (Current customers can find more information about EPP in our Success Center.)
3. Does Territorium offer the Proficiency Profile Optional Essay?
No. Territorium offers an assessment similar to the Proficiency Profile Optional Essay, the HEIghten Written Communications assessment. For 15 minutes more in testing time, HEIghten Written Communications provides a powerful combination of human and automated scoring approaches to score essays. This allows focused evaluation of writing skills such as writing skills in argumentation building up, critical use of resources, and other higher order aspects of writing. By providing a score that is a combination of performance on both the selected-response questions and on the direct writing measure, a more holistic view of a learners’ overall writing proficiency with insights about the students’ knowledge or writing and whether they can put that knowledge into practice is provided.
4. Does the Territorium E-Proficiency Profile use the same or similar assessment content to the ETS Proficiency Profile?
Yes. The Territorium E-Proficiency Profile test uses the same assessment content as the Proficiency Profile test that has been delivered by ETS.
5. How are student accounts created?
Students will have the ability to create their own account on the Territorium platform. Alternatively, administrators may add students individually or by sending a student roster to their Territorium Customer Success Manager.
6. How can I create an administrator account for my institution with Territorium?
Your Territorium Customer Success Manager will assist you in ensuring that your administrator accounts are established and that administrators are trained to use the Territorium platform to administer the E-Proficiency Profile.
7. How can I create an institutional account with Territorium?
Please fill out this form to create an institutional account.
8. How do I access support? What is the expected response time to my questions or issues?
You can access support by emailing success@territorium.com. You will receive a response from Territorium within 1 business day.
9. How do I purchase E-Proficiency Profile (EPP)?
You can purchase E-Proficiency Profile assessments directly from Territorium.
10. How do other institutions use the Proficiency Profile? What are best practices?
Almost 400 institutions nationwide rely on the Proficiency Profile to provide the valid, reliable data they need for a variety of planning, performance measurement and improvement programs including accreditation and accountability, academic program evaluation and improvement, and benchmarking.
11. How do students access support? What is the expected response time to their questions or issues?
Students can access support by emailing support@territorium.com. Students will receive a response from Territorium within 1 business day.
12. In what formats will the reports be available?
Territorium will provide report data in both CSV and PDF formats.
13. Where can I access digital instructional manuals and instructional videos for self-directed, on-demand assistance?
Our success center includes a digital library of quick reference resources available online to support Assessment Administrators and Students.
14. Will I receive training on use of the Territorium assessment administration service?
Yes. Territorium will conduct weekly Assessment Administration training sessions for its platform beginning April 2023. Fill out this form to sign up. Territorium will also provide a digital library of quick reference resources to support Assessment Administrators.
15. Will I still receive the same report data and reports from Territorium for the E-Proficiency Profile that I received from the ETS Proficiency Profile?
Yes. Territorium works closely with ETS to ensure continuity in the report data and reports.
16. Will Territorium offer both online testing and paper-and-pencil administration options only for the Proficiency Profile?
Territorium will offer only online testing administrations. ETS will service customers with existing digital and paper assessment credits through June 2023.
17. Will Territorium offer both the standard and abbreviated form of the Proficiency Profile?
Yes.
HEIghten FAQs
1. Can customers purchase/use HEIghten without buying other products/applications in the Territorium Ecosystem?
Yes, that is possible.
2. Can students earn certificates and badges using HEIghten in the Territorium Ecosystem?
Students will earn a badge for each HEIghten Outcomes Assessment successfully completed at a demonstrated level of proficiency (advanced or proficient).
3. How does Territorium’s Edtest-ai test-taking solution system work?
It is an online, secure, reliable, massive test-taking solution, powered by artificial intelligence. It’s facial biometrics, multifactorial authentication, test taker, audio recognition, object detection, distraction detection, and anomalies alerts help ensure appropriate test-taker behavior.
4. What about pricing?
Prices for HEIghten Outcomes Assessments will be the same prices that ETS offered.
5. What do the score reports look like?
Territorium will deliver the same reports as ETS and will also add one related to competencies and skills in the Digital Skills Wallet of the student.
6. What is the onboarding process for HEIghten in the Territorium Ecosystem?
Territorium will offer a webinar for current HEIghten customers. The actual date and timing will be emailed to current HEIghten customers. And there will be webinars to train your administrators on using the Territorium platform.
7. What is the student experience?
Students will access Territorium platform with a user and password or with a code provided by the university. Students will also have access to their Digital Skills Wallet in which their first credential will be the score report for a successfully completed HEIgten Outcomes Assessment.
8. When will HEIghten be launched in Territorium?
November 1, 2021
9. Where do they go to launch their test?
The first-time students will receive a user and a provisional password in their emails to launch the Territorium platform and the test. Then they can change their password and access tests in the future, and they will receive an email 2 days before the test.
10. Where will the test reside?
Assessments will be delivered in the Territorium Ecosystem.
11. Will Territorium be adding to/changing/altering the assessment in any way?
No, Territorium will not be changing or altering the assessment in any way. In the future, there might be new forms that Territorium would work in collaboration with ETS.
12. Will Territorium still offer proctored as well as unproctored test administrations?
Current and New HEIghten customers can choose proctored or non-proctored assessments.